With the continuing trend of Australian medical practices being consolidated under the umbrella of larger groups and listed entities, this recent U.K. study provides some interesting food for thought. 03 November 2017 New research published today by the Journal of the Royal Society of Medicine concludes that patients registered to general practices owned by […]
At the recent 40th Annual ASAPS Conference (Australasian Society of Aesthetic Plastic Surgeons) in Melbourne, we had the opportunity to present two papers in the ‘Business Management’ program. The second featured case studies of 2 cosmetic medical practices which had implemented Patient Experience Feedback programs, and showed the success those clinics had achieved as a […]
Just a couple of weeks to go until the 40th Annual Conference of Australian Society of Aesthetic Plastic Surgeons. We’re delivering a presentation featuring the results of Case Studies, demonstrating how Patient Experience Programs have delivered successful outcomes for 2 different clinics. Date:Friday 20th October, 2017. Session time: 3:30pm to 5:30pm Here’s a preview of […]
Our presentation at yesterday’s Cosmetex 2017 Practice Business Management session was a big hit. The following slide in particular stirred up quite a buzz among the conference delegates. We analysed over 6,000 responses to Patient Feedback surveys to identify the Top 10 issues that patients noted as unsatisfactory regarding their experience at cosmedical practices. […]
Insight is delighted to have been invited to present at the upcoming conference of the Australasian Society of Aesthetic Plastic Surgeons. We’ll be delivering a paper showcasing the findings from case studies of 2 different clinics that employ Patient Experience Programs. If you’d like to learn how they achieved dramatic improvements in their […]
The latest research study by the Beryl Institute reports some very encouraging trend findings. According to the research: Experience efforts are expanding and are now an integral part of the fabric of our healthcare efforts. Patient experience remains a top priority with a focus on employee engagement now seen as a central driver in experience […]
When a national survey points out that a practice is failing to meet the needs and expectations of its patients, perhaps it’s time for that practice to engage with them directly, to find out why. “The NHS patient survey carried by Ipsos Mori revealed just 51 per cent of patients at the East Lynne Medical […]
Love ’em or hate ’em, those online review sites can have a big impact on the reputation and public perception of a practice. Any negative reviews could be influencing potential clients years after it was posted, potentially for as long as the forum exists. Sites such as Google Review and Yelp offer consumers a […]
A great PX paper available to download. A focus on experiences of care helps health systems realize the very transformations they look to achieve. This is because patient experience allows patients, families and carers to define value, enabling healthcare organizations to focus on what matters to them and not simply what is the matter with them. […]