Grounding provider empathy training in genuine feedback will help drive compassionate care.
In healthcare, it might be time to reconsider how to think about empathy. As more industry experts underscore the importance of compassionate care, developing new ways to train, and therefore look at, provider empathy will be key.
Data shows that empathy and compassion are two of the leading factors patients consider when evaluating their doctors.
A 2018 survey from HealthTap showed that 85 percent of patients value compassion in healthcare when ranking their doctors. Just as many value quality care and provider expertise.
Providers who deliver compassionate, patient-centered care tend to see better relationships with their patients, better adherence to treatments, and better outcomes. And even when outcomes suffer due to medical error or factors outside the provider’s control, empathy can go a long way in improving a patient’s perception of care.
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