Patient Experience isn’t a “Good Thing to Do:” It’s Everything.

Great article, well worth a few minutes to read.

 

“To me, patient experience is everything. It is essential to our work toward better outcomes, heightened efficiency and employee retention. Let’s consider how all of these efforts –clinical quality, efficiency and human resources –can be positively impacted when we put the patient experience at the center of all that we do”.

 

http://www.healthleadersmedia.com/leadership/patient-experience-isnt-good-thing-do-its-everything