I had the opportunity to deliver a presentation at #Cosmedicon2019 in the “Business of Beauty” workshop.

The paper discusses what defines “The Patient Experience” and looks at data from a recent international survey by the Beryl Institute:

“Consumer Perspectives on Patient Experience”.

To get the ball rolling, I posed three questions to the audience:

•  Has the business of Aesthetic Medicine become more competitive over the past 5 years?
• Do you expect it to become even more competitive in the next 5 years?
• How do you propose to maintain a competitive advantage in an increasingly competitive business environment?

For a copy of the presentation, please email me at:

info@insightpss.com.au