Posts

ASAPS Conference Presentation

/in /by

Just a couple of weeks to go until the 40th Annual Conference of Australian Society of Aesthetic Plastic Surgeons.

We’re delivering a presentation featuring the results of Case Studies, demonstrating how Patient Experience Programs have delivered successful outcomes for 2 different clinics.

Date:Friday 20th October, 2017.

Session time: 3:30pm to 5:30pm

Here’s a preview of what we’ll be covering…

New Microsoft PowerPoint Presentation

Negative Online Patient Reviews: How to minimise the impact on your practice reputation.

/in /by

IMG_0659

Our presentation at yesterday’s Cosmetex 2017 Practice Business Management session was a big hit.

 

The following slide in particular stirred up quite a buzz among the conference delegates.

We analysed over 6,000 responses to Patient Feedback surveys to identify the Top 10 issues that patients noted as unsatisfactory regarding their experience at cosmedical practices.

Top 10 Slide 2

 

Question: Which would you consider to be the better outcome?

  • Receiving a complaint directly from your patient, so it can be dealt with internally and discretely; or
  • Having the patient air their grievances publically, by posting them in an online forum, for everyone to see.

 

Something to think about.