Online physician reviews don’t reflect responses in patient satisfaction surveys.

A follow-on to our previous article:

Physicians who receive negative reviews online do not receive similar responses in rigorous patient satisfaction surveys, according to new Mayo Clinic research.

“Our study highlights the disconnection between industry-vetted patient satisfaction scores and online review comments,” says Sandhya Pruthi, M.D., an internal medicine physician at Mayo Clinic, who is the senior author. “Patients need to be aware of these distinctions as they make decisions about their health.”

“Physicians also need to be aware, as they manage their online reputations.”

 

Read the full story: https://www.sciencedaily.com/releases/2018/04/180402123254.htm