Measuring the patient experience: Lessons from other industries

Terrific article from McKinsey

 

A comprehensive approach health systems can use to better understand the patient experience and thereby improve patient satisfaction.

 

For hospitals and health systems, patient satisfaction is likely to become an increasingly important source of competitive advantage. Yet many providers cannot measure the patient experience comprehensively, an important first step in improving it.

 

Read more: http://healthcare.mckinsey.com/measuring-patient-experience-lessons-other-industries