Impact of the first greeting on patient experience

A short article describing the personal experiences this patient encountered with two different medical practices.

Well worth a couple of minutes to read.


The greeting.

Such a small thing, but a wide lens to what a patient’s experience might be like during a visit to the doctor. Greeting the patient – is critical to influencing the patient’s perception and expectations about the care they will receive.

Read on here:

You had me at Hello