Patient experience is worse at medical practices run by large organisations.


With the continuing trend of Australian medical practices being consolidated under the umbrella of larger groups and listed entities, this recent U.K. study provides some interesting food for thought.


03 November 2017

New research published today by the Journal of the Royal Society of Medicine concludes that patients registered to general practices owned by limited companies, including large organisations, reported worse experiences of their care than other patients. The research examined data for 7,949 general practices in England included in the General Practice Patient Survey 2013-2014.

The researchers, from Imperial College London, looked at five patient experience measures for the study – the frequency of consulting a preferred doctor; the ability to get a convenient appointment; rating of doctor communication skills; ease of contacting the practice by telephone; and the overall experience.


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