A very incisive article on Medical Practice Leadership, discussing the various styles and challenges for business owners and directors. Well worth taking a few minutes to read: “Working with doctors who are becoming medical business owners, I find one of the greatest challenges they face is identifying where they fit within their own organisation. […]
A follow-on to our previous article: Physicians who receive negative reviews online do not receive similar responses in rigorous patient satisfaction surveys, according to new Mayo Clinic research. “Our study highlights the disconnection between industry-vetted patient satisfaction scores and online review comments,” says Sandhya Pruthi, M.D., an internal medicine physician at Mayo Clinic, who is […]
Whilst researching for a medical conference presentation, I came across some interesting information regarding the causative issues behind complaints posted in online patient experience forums. The study conducted by Vanguard Communications and published in the (U.S.) Journal of Medical Practice Management, essentially concluded that 96% of complaints faulted the “Customer Service” not the “Quality of […]
The American Society of Plastic Surgeons (ASPS) has just released data from their most recent study of cosmetic procedure trends, showing the comparative results from 2017 versus 2016. https://www.plasticsurgery.org/news/press-releases/new-statistics-reveal-the-shape-of-plastic-surgery The report shows overall growth of 2% in the total number of procedures undertaken (year-on-year). It also highlighted the rapid growth in the “minimally invasive […]
This year’s Cosmedicon is being held at Sydney’s InterContinental Hotel Double Bay, from the 15th to 18th March. The two-day scientific program will feature prominent international and local thought leaders delivering their insights and practice pearls on the most relevant and cutting edge techniques and products in minimally invasive cosmetic practice, including facial rejuvenation, […]
On behalf of Cosmedicon, Insight is conducting research on Australian consumer trends and attitudes, regarding minimally invasive medical procedures and treatments. The survey covers issues such as; The most popular types of procedures. Motivational factors. How consumers research treatments, and How they choose a suitable clinic or practitioner. The results of the […]
A short article describing the personal experiences this patient encountered with two different medical practices. Well worth a couple of minutes to read. The greeting. Such a small thing, but a wide lens to what a patient’s experience might be like during a visit to the doctor. Greeting the patient – is critical to influencing […]
Newly released original research provides valuable insight into the real-life experiences, perceptions and recommendations from 600 patients who recently underwent an imaging procedure using CT, MR, diagnostic X-ray or molecular imaging technology. It’s a struggle for radiology services to balance the complexities of running an efficient and high-quality imaging service, while ensuring that patients […]
With the continuing trend of Australian medical practices being consolidated under the umbrella of larger groups and listed entities, this recent U.K. study provides some interesting food for thought. 03 November 2017 New research published today by the Journal of the Royal Society of Medicine concludes that patients registered to general practices owned by […]
At the recent 40th Annual ASAPS Conference (Australasian Society of Aesthetic Plastic Surgeons) in Melbourne, we had the opportunity to present two papers in the ‘Business Management’ program. The second featured case studies of 2 cosmetic medical practices which had implemented Patient Experience Feedback programs, and showed the success those clinics had achieved as a […]